Refunds

• If we cannot deliver an item within 24 hours of payment confirmation, we refund the price you paid for it.
• If Steam reverses the trade while the item is under trade protection, we refund the item.
• You can cancel free of charge before we send the Steam trade offer.
• Once delivery has begun, the 14-day right to cancel no longer applies, because you asked us at checkout to start delivery straight away.
• Refunds are made within 14 days to the original payment method, in the currency you paid in.

The Consumer Contracts Regulations 2013 (UK) and the Consumer Rights Directive (EU) give consumers 14 days to cancel a contract for digital content, unless delivery has begun with their express consent and acknowledgement that the right is lost.

Our items are delivered straight after payment. At checkout you tick a separate box, which is not ticked in advance: “I ask you to start delivery straight after payment and I understand I lose my right to cancel once the trade offer is sent.” Without it the order cannot be placed. We store the time and the wording with your order and repeat it in your confirmation email.

Delivery begins when we send the Steam trade offer for an item. Until then you can cancel without charge: email info@patinaskins.com or use the contact form with your order number.

• The item could not be sourced or the trade offer could not be sent within 24 hours of payment confirmation.
• The trade offer failed or expired before you could accept it, for a reason on our side.
• Steam reversed the trade while the item was under trade protection and the item left your inventory.
• The item delivered is not the item named in your order (a different market name, exterior or quality).
• You cancelled before we send the Steam trade offer.

If an offer cannot be completed because of the receiving Steam account, for example an invalid trade URL, a private inventory, a trade ban or cooldown, or a Steam Guard restriction, we refund the item and tell you what to change before buying again.

Once an item is in your Steam inventory and the trade is not reversed by Steam, we do not take it back or refund it because you changed your mind, found a lower price elsewhere, or wanted a different float or pattern within the stated range.

Changes Valve makes to Counter-Strike 2 or to Steam, such as changes to how an item looks or to trading rules, are outside our control and are not grounds for a refund.

We refund within 14 days of the day we confirm the refund to you. The money goes to the original payment method, in the currency you paid in. Where an order had several items, we refund only the items affected. We do not charge a fee for refunds. Your bank may take a few further working days to show it on your statement.

Each item on your order page shows its status, including “Refund pending” and “Refunded”. We also email you when a refund is issued.

Email info@patinaskins.com or use the contact form with your order number. We reply within 1 business day. If you are not satisfied with our answer, see our Complaints policy.