Delivery via Steam

There is no parcel and no delivery charge. Each item you buy is sent as a Steam trade offer to the Steam account linked to your Patinaskins account, using the trade URL you saved. The offer comes from a delivery account that holds the item; it is not sent from a person you are trading with.

We request each trade offer straight after your payment is confirmed by our payment provider. Offers are sent usually within minutes of payment confirmation. Orders with several items are delivered item by item, so you may receive more than one offer.

• a Steam account in good standing, with no trade ban or trade cooldown
• Steam Guard Mobile Authenticator turned on for at least 7 days
• a public Steam inventory
• a current Steam trade URL saved in your account

You save your trade URL under Steam account. You find it in Steam under Inventory, Trade Offers, “Who can send me Trade Offers?”. We check that the trade URL belongs to the Steam account you linked.

Open the Steam app or steamcommunity.com and go to Inventory, then Trade Offers. Before you accept, check that the offer gives you the item named in your order and asks for nothing from your inventory. Confirm it in the Steam Guard Mobile Authenticator if Steam asks you to.

Each trade offer has an expiry time. It is shown on the offer in Steam and on your order page. Your order page shows the status of each item: payment confirmed, processing, trade offer sent, delivered, or refunded.

We never ask for your Steam password, Steam Guard codes or API key, and we never ask you to send items to us.

Steam may place items you receive in a trade under trade protection for up to 7 days. During that time the item is in your inventory and can be used in the game, but it cannot be traded or sold on the Steam Community Market.

If your account has not had the Steam Guard Mobile Authenticator turned on for at least 7 days, Steam can hold the trade itself for up to 15 days before the item arrives. These rules are set by Steam and we cannot shorten them.

If Steam reverses a trade during the protection period, so that the item leaves your inventory, we refund the price you paid for that item. See our Item guarantee.

If we cannot deliver an item within 24 hours of payment confirmation, we refund the price you paid for it within 14 days to the original payment method. We email you when this happens.

Some problems are on the Steam account side: an invalid or outdated trade URL, a private inventory, a trade ban or cooldown, or a Steam Guard restriction. We tell you what went wrong on your order page. You can fix the account settings and buy again once the refund is made.

We sell to customers in the United Kingdom and European Union member states. We do not sell to Russia, Belarus, Iran, North Korea, Syria and Cuba, or to the temporarily occupied territories of Ukraine (Crimea, the Donetsk region, the Luhansk region, the occupied parts of the Zaporizhzhia region and the occupied parts of the Kherson region).

An item is delivered when you accept the trade offer and it appears in your Steam inventory. It is held in your Steam account under Steam’s terms of service. Questions about an order: email info@patinaskins.com.